Shipping policy

We ship worldwide from Melbourne, Australia, with fast dispatch and reliable courier services.

Processing Times

• Orders are typically dispatched within 1–2 business days
• Custom or special-order items may require additional handling time (we’ll notify you if so)

Shipping Methods & Delivery Times

• Australia
  • Standard: 2–6 business days
  • Express: 1–3 business days
• International (USA, Canada, UK, Europe, NZ)
  • Standard International: 6–14 business days
  • Express International: 3–7 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Shipping Costs

• Calculated at checkout based on weight, size, and destination
• Heavy items (e.g. heaters, control systems) may incur higher freight charges

Tracking

• All orders include tracking details sent via email once dispatched

International Duties & Taxes

• Customers are responsible for any import duties, taxes, or customs fees charged by their country

Lost or Damaged Items

• Please inspect your order upon delivery
• Report any damage or missing items within 48 hours of delivery with photos
• We will assist with claims and replacements where applicable

Incorrect Address

• Ensure your shipping details are correct
• Orders returned due to incorrect addresses may incur re-shipping fees